Out the door fast. Back to you faster.
Shipping that doesn't keep you waiting. Returns that don't make you fight.
Three options. All from Atlanta.
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Standard — Free on $50+
5–10 business days. USPS or UPS Ground. Free on orders over $50, otherwise $5.95. -
Expedited — $14.95
2 business days. UPS 2-Day. Order by 2pm ET to ship same day. -
Express — $29.95
1 business day. UPS Next Day Air. Order by 2pm ET to ship same day. -
Processing window
Orders placed before 2pm ET on a business day ship the same day. After 2pm and on weekends, next business day. Tracking email lands within minutes. -
Where we ship
All 50 US states plus Puerto Rico, Guam, and US Virgin Islands. AK/HI/territories take 1–3 extra days. International rollout coming — email us.
What's covered. Plain English.
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Any product, any reason, 60 days
Body Coverage Perfector. The Glide Brush. Lift Eye. Bundles. If your mirror disagrees, we refund the full price. -
Empty tube? Still a refund.
Used the whole thing and decided it wasn't for you? We don't ask for product back on skincare or body coverage. Just an email. -
Free shade swap on Body Coverage
Picked the wrong shade? We send the right one — no need to return the original. Once per order, within 30 days. -
Glide Brush — 2-year warranty
On top of the 60-day promise. Covers heating element, electronics, structural failure under normal use. We send a prepaid return label. -
No fine print
No restocking fee. No return shipping cost. We don't charge for changing your mind.
Three steps. One email.
Email us
Support@lumeline.net with your order number and one line about what didn't work for you.
We reply
Within one business day. Often within a few hours. A real person, not a chatbot.
Money back
Refund to your original payment method in 5–10 business days. Shop Pay and PayPal usually 1–3.
Real questions about shipping + returns.
Same business day if you order before 2pm ET. After 2pm or on weekends, next business day. You'll get a tracking email within minutes of label creation.
Carriers sometimes lag for 24–48 hours after pickup. If it's been more than 48 hours since shipment with no update, email us and we'll trace it.
Usually yes if you reach us within a few hours of placing the order, before it ships. Email Support@lumeline.net with your order number ASAP. Once tracking is created, we can't reroute.
Email us within 7 days of delivery with a photo of the damage. We send a replacement at no cost — no need to return the damaged one. This is separate from the 60-day promise.
Check with neighbors and household members first — packages sometimes get tucked away. If it doesn't turn up within 48 hours of the delivery scan, email us and we'll work with the carrier on a trace, plus send a replacement if needed.
Usually no — for skincare, eye gel, and body coverage we issue refund without asking for the product back. For The Glide Brush, we send a prepaid return label — you don't pay to ship it back.
If life got in the way and you're a few days over, just say so. We're reasonable. Multiple months past, harder to make work — but always ask.
Currently US only (all 50 states + territories). International rollout in progress — email Support@lumeline.net and we'll let you know when your country opens up.
Try us. The promise covers you.
Body Coverage Perfector. Ships in 24h. 30 days to decide. Empty tube refund.
Shop Body Coverage Perfector