Try anything. If your mirror disagrees, we refund you.
Empty tube and all. No restocking fee. No return shipping cost. No questions.
Five rules. Two of them are 'never'.
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Every product on our site
Body Coverage Perfector. The Glide Brush. Lift Eye. Bundles. Sets. Sale items. All of it. -
Even if the tube is empty
Used the whole thing and decided it wasn't for you? Still refund. We don't ask for product back on skincare or body coverage. -
Free shade swap on Body Coverage
Picked the wrong shade? We send the right one — no need to return the original. Once per order, within 60 days. -
No restocking fee. Ever.
We don't charge for changing your mind. The money you paid is the money you get back. -
No return shipping cost (when we ask for it)
For The Glide Brush, we send a prepaid return label. You don't pay to send it back.
Three steps. One email.
Email us
Send a note to support@lumeline.net with your order number and one line about what didn't work.
We reply
Within one business day. Often within a few hours. A real person, not a chatbot.
Money back
Refund to your original payment method within 5–10 business days. Shop Pay and PayPal usually 1–3.
The fine print, in plain English.
We can only honor returns on products purchased directly from lumeline.net. For third-party sellers, contact the seller you bought from.
If you're a few days past 60 because of life, just say so in your email. We're reasonable. Multiple months past, harder to make work.
Email us within 7 days of delivery with a photo. We send a replacement at no cost — no need to return the damaged one. This is separate from the 60-day promise.
Yes. Refund the whole bundle, or keep some items and refund the rest. We'll recalculate based on individual item prices.
Start with our most-loved.
Body Coverage Perfector. Covers what you've been hiding. 60 days to decide. Empty tube refund.
Shop Body Coverage Perfector